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Shipping Policy
At Kosmetica.es we are committed to delivering your order quickly, safely, and hassle-free.
1. Shipping Zones
We ship to mainland Spain and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, Melilla, or internationally.
2. Rates and Free Shipping
- Standard shipping: €4.90 (VAT included)
- Free shipping: on orders of €49 or more (VAT included)
3. Processing Hours
Orders are processed Monday to Friday, 9:00 AM to 6:00 PM. Orders placed outside these hours or on public holidays are processed the next business day.
4. Delivery Timeframes
Orders placed before 6:00 PM on business days are prepared the same day. Delivery is calculated from carrier pickup:
- 24-hour delivery: picked up the next business day; estimated delivery within 24 hours of pickup.
- 72-hour delivery: picked up the next business day; estimated delivery within 72 hours (3 business days) of pickup.
In no case will the delivery period exceed 30 calendar days from order confirmation (art. 66 bis LGDCU).
5. Valencia Express Delivery
Certain Valencia postcodes have express delivery managed directly by our team. Availability is shown during checkout.
6. Order Tracking
You will receive a confirmation email with a tracking number as soon as your order is dispatched.
7. Liability During Transit
Kosmetica.es assumes liability for damage or loss during transit when the carrier is chosen by us. If the consumer selects a different carrier, risk transfers to the consumer at handover (art. 66 bis.3 LGDCU).
If your package arrives visibly damaged, please note this with the delivery driver and contact us within 48 hours:
- Email: [email protected]
- Phone / WhatsApp: +34 674 02 48 13
8. Late Delivery
If your order does not arrive on time, you may set a new delivery period or cancel for a full refund (art. 66 ter LGDCU).
9. Cancellation Before Dispatch
To cancel before dispatch, contact us as soon as possible. Once handed to the carrier, follow our Returns Policy.
10. Contact
- Email: [email protected]
- Phone / WhatsApp: +34 674 02 48 13
- Hours: Monday to Friday, 9:00 AM – 6:00 PM
