Shipping Policy | Kosmetica.es

Shipping Policy

At Kosmetica.es we are committed to delivering your order quickly, safely, and hassle-free.

1. Shipping Zones

We ship to mainland Spain, the Balearic Islands and Portugal, France and Italy. We do not ship to the Canary Islands, Ceuta or Melilla.

2. Rates and Free Shipping

• Standard shipping in Spain: from €6 (VAT included). The exact cost is calculated at checkout based on destination and order weight.
• Free shipping in mainland Spain: on orders of €79 or more (VAT included) with the economy shipping option. The Balearic Islands are not eligible for free shipping.
• Portugal, France and Italy: the cost is calculated at checkout based on destination and weight. Free economy shipping on orders of €200 or more (VAT included).

3. Processing Hours

Orders are processed Monday to Friday, 9:00 AM to 6:00 PM. Orders placed outside these hours or on public holidays are processed the next business day.

4. Delivery Timeframes

Orders placed before 6:00 PM on business days are prepared the same day. Delivery is calculated from carrier pickup:

• 24-hour delivery: picked up the next business day; estimated delivery within 24 hours of pickup.
• 72-hour delivery: picked up the next business day; estimated delivery within 72 hours (3 business days) of pickup.
• Portugal: estimated delivery within 1-3 business days of pickup.
• France and Italy: estimated delivery within 3-5 business days of pickup with the economy option, or 2-3 business days with the express option.

In no case will the delivery period exceed 30 calendar days from order confirmation (art. 66 bis LGDCU).

5. Valencia Express Delivery

Certain Valencia postcodes have express delivery managed directly by our team. Availability is shown during checkout.

6. Order Tracking

You will receive a confirmation email with a tracking number as soon as your order is dispatched.

7. Liability During Transit

Kosmetica.es assumes liability for damage or loss during transit when the carrier is chosen by us. If the consumer selects a different carrier, risk transfers to the consumer at handover (art. 66 bis.3 LGDCU).

If your package arrives visibly damaged, please note this with the delivery driver and contact us within 48 hours:

• Email: [email protected]
• Phone / WhatsApp: +34 674 02 48 13

8. Late Delivery

If your order does not arrive on time, you may set a new delivery period or cancel for a full refund (art. 66 ter LGDCU).

9. Cancellation Before Dispatch

To cancel before dispatch, contact us as soon as possible. Once handed to the carrier, follow our Returns Policy.

10. Contact

• Email: [email protected]
• Phone / WhatsApp: +34 674 02 48 13
• Hours: Monday to Friday, 9:00 AM – 6:00 PM